Abstract: UWV, a Dutch agency responsible for employee insurance and labor market services, provided a data set of customer complaints collected over eight months. Managing complex process flows is ...

Abstract: E-commerce has emerged as the dominant sector within the public cloud market, mainly due to the growing trend of online shopping and video streaming services. Customer purchasing decisions ...

As artificial intelligence rapidly reshapes how organisations build products, manage risk, serve customers and run operations, the need for professionals who can design, deploy and govern intelligent ...