An engineering team spends six weeks building a chatbot with an AI app builder. The demo impresses the C-suite. The bot answers product questions, suggests items, and handles returns in a sandbox.

Companies of all types are deploying chatbots using generative artificial intelligence (GenAI). While these tools offer significant potential benefits, they also present legal and regulatory risks ...

AI chatbots now promise companionship, coaching, and even therapy, wrapping complex algorithms in the language of intimacy and care. They are marketed as always-on confidants that remember your ...

Every user interaction improves chatbot performance. Developers are therefore incentivized to boost user engagement. This can lead to sycophancy, emotional manipulation, and worse. Anyone who ...

Experts weigh in on the benefits and harms. By Simar Bajaj For better or worse, many people are asking artificial intelligence chatbots for health information and advice. According to a June 2024 poll ...

Companies are realizing they can no longer simply promote themselves to potential customers. They have to win over the robots, too. Credit...Vincent Kilbride Supported by By Erin Griffith Reporting ...

We all have anecdotal evidence of chatbots blowing smoke up our butts, but now we have science to back it up. Researchers at Stanford, Harvard and other institutions just published a study in Nature ...

AI chatbots for business have shifted from simple support tools to frontline revenue engines that engage visitors the moment they land on a site. By combining natural language processing with ...

It wasn’t until a couple of years ago that Keri Rodrigues began to worry about how her kids might be using chatbots. She learned her youngest son was interacting with the chatbot in his Bible app — he ...

With hundreds of millions of people turning to chatbots for advice, it was only a matter of time before tech companies began offering programs specifically designed to answer health questions. In ...

An estimated 25 to 50 percent of people now turn to general-purpose artificial intelligence (AI) chatbots like ChatGPT, Gemini, and Claude for emotional support and "therapy," even though they were ...