RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

In a demo for its Agentforce AI Agent Builder, the company showed how imposing logical rules on customer service agents could ...

Through a partnership announced today, Jacada Agent Scripting solutions will be available through a new strategic partnership with Collab, a European multimedia contact center provider fully based on ...

Salesforce is expanding its Agentforce 360 platform with new features aimed at addressing the much-discussed context gap of today's AI agents. In addition to tools like Agent Script, an enhanced Agent ...